Terms and Conditions
Sets out below are the terms and conditions of the booking agreement. Please read them carefully. When we receive a completed booking form, you (and any other person on whose behalf you book) agree to accept all of these conditions.
PAYMENT POLICY AND SCHEDULE
The payment schedule as follows:
• Deposit payment of 200 euros/ 250 USD per person must be paid to confirm your booking
• Final payment must be paid 45 days prior to departure
• Balance of Payment:
We will send an invoice for the final payment approximately 50 days before the trip commences.
We reserve the right to cancel any reservation for which the full payment has not been received 30 days before the trip begins.
CANCELLATION & REFUND
Period before departure within
Amount of cancellation charge
Minimum fee (non-refundable)
200 EUR/ 250 USD
15-29 days prior to departure
50% of the cost
8-14 days prior to departure
75% of the cost
7 days until day of arrival
100% of the cost
Once we have started to provide our service from the point of your arrival in Mongolia, no refunds will be made for unused trip arrangements for any reason. There will be no refund given for unused hotel rooms, meals, sightseeing, trek days or any other charges once the trip has commenced. The cost is quoted as a package price and credits are not given for services not used.
METHODS OF PAYMENT:
• By bank transfer: please transfer deposited amount via SWIFT to our bank /Bank details will be send on your request/ 28 days prior your arrival day and all bank charges are charged to the senders account. Then either scan and email to email@example.com or fax your transfer receipt to +976-11-324905.
• By Credit Card/ Online Payment: You can pay both via credit cards such as Visa, Master, JCB and Union Pay cards. Then email it back to us firstname.lastname@example.org (when paying by credit card by online 4.2% will be added on the amount due to bank charge).
• In case you prefer other methods of payment, as CC, Traveler Cheque or cash, please contact us at email@example.com
OUR COMMITMENT TO YOU
Here are the steps of AYAN TRAVEL Booking.
• Send us completed booking form
• Receive our response including invoice for deposit payment
• Send deposit payment to confirm your booking
• Receive our confirmation and invitation letter
We will submit confirmation of your successful booking as soon as possible.
2. Our liability to you
We are responsible for ensuring that your travel arrangements are supplied as agreed before the booking. We take responsibility for the services that we provide as well as the services of our subcontractors. Exemptions are airlines accidents or delays, loss of luggage, or medical, force major and customs regulation, for which we cannot take responsibility. Our liability is limited the total cost of your travel arrangements. We are also responsible for identifying any foreseeable risks associated with your holiday. Adventure travel, by its very nature, may carry greater risks than other holidays. We will do what we can to alert you and your companions to such risks and take steps wherever possible to ameliorate against them.
3. If we change or cancel your holiday
In the unlikely case that we have to make changes to your travel arrangements, we will notify you or your travel agent at the earliest possible date. We do reserve the right to make changes at any time due to circumstances which lie beyond our control. In the case of significant changes to your itinerary, you have the right to cancel your holiday and be FULLY REFUNDED. If the changes increase the cost of your holiday, we will notify you and invoice after your acceptance of the difference in price. If the changes decrease the cost of your holiday we will also inform you and reimburse you the difference. For Trekking tour: No refund will be made to a participant, who is rejected by our trek leader for any of the reasons, set out below in Participation section (below), or who is unwilling or unable to complete the tour.
4. The effect of price increases
The prices quoted on our website are correct at the time of publication. We reserve the right to change any of the prices, services or other particulars contained on our homepage at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into such contract, and seek your prior agreement to the changes.
YOUR COMMITMENT TO US
If you have chosen to travel by AYAN TRAVEL, you must pay the deposit at the time of reservation and must pay the outstanding balance at least 45 days prior to the departure date of your trip.
If you register within 30 days of departure, the full cost should be paid at the time of registration.
You and your companions will need to be in suitable physical condition to undertake the expedition as set out in your chosen itinerary and become fully aware of the possible risks inherent in adventure travel. You are responsible to paying for or providing for your own personal equipment, tips, airport taxes, the cost of visas, vaccination, additional food and drink, personal spending money, travel insurance, and any other activities or provisions not included in the itinerary.
Prior to the arrival AYAN TRAVEL will provide you with:
a. Visa support and general information about passport and visa requirements.
b. Mongolian Fact File, Kit List, Frequently Asked Questions (FAQ) File. If you have any medical conditions or special dietary needs you are responsible for informing us well in advance of your intended arrival. You must ensure that your travel documents, full passport, and visas are in order and will remain valid for the entire length of your stay in Mongolia. We are able to give general advice on these matters but such requirements are subject to change and we cannot be held responsible if you do not check current requirements before your departure.
3. If you change your holiday
If you wish to change your travel arrangements in any way, after our confirmation invoice has been issued, for example, you choose a different departure date or change the hotel, we will do our best to accommodate these changes, but this may not always be possible. Please inform us about possible changes as early as possible minimum 30 days before your arrival. Any request to change your travel arrangements must be made in writing by the person who made the booking. If the cost of the trip which you had booked originally is higher than the cost of the new arrangement, the difference will be regulated according to our Cancellation Policy (see above). If the cost of the amended or new itinerary is higher than the original one, then the extra cost of the new travel arrangement will be invoiced.
4. If you have any complaint
If you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity. If a problem arises during your trip, it is important that you advise the Tour Guide, Leader and the suppliers in the first instance who will endeavor to put things right. If your complaint cannot be solved locally you should advise us within 14 days of returning to your home country, in writing, with all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problem.
It is essential that all passengers are fully covered with reputable travel insurance cover before setting out on holiday. Insurance must cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience.